At Pro Tools Ireland, we want you to shop with confidence. If you are not fully satisfied with your purchase, we offer a clear and fair returns process in line with Irish consumer regulations.
Please read the details below to understand how returns, refunds, and exchanges work.
14-Day Return Policy
Customers in Ireland have the right to return most unused items within 14 days of delivery.
To qualify for a return:
- The item must be unused
- The item must be in its original packaging
- All accessories, manuals, and components must be included
- Proof of purchase is required
If the product has been used, damaged, or altered, we may not be able to accept the return.
How to Return an Item
To start a return:
- Contact our customer support team.
- Provide your order number.
- Explain the reason for the return.
- Wait for return instructions before sending the item back.
Do not send items back without contacting us first, as this may delay processing.
Refund Process
Once we receive and inspect your returned item:
- Approved refunds will be processed within a reasonable timeframe.
- Refunds will be issued to the original payment method.
- Shipping costs may not be refundable unless the item is faulty or incorrect.
Processing times may vary depending on your payment provider.
Faulty or Damaged Items
If your tool arrives damaged or develops a fault:
- Contact us as soon as possible.
- Provide photos or a description of the issue.
- Include your order number.
We will assess the issue and arrange a replacement, repair, or refund where appropriate.
Manufacturer warranty may apply to certain professional tools.
Exchanges
If you ordered the wrong item and would like to exchange it:
- The item must be unused and in original packaging.
- Contact us to arrange the exchange process.
Additional shipping charges may apply depending on the situation.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Special order items
- Custom or personalised products
- Used consumables (such as drill bits, blades, or accessories)
- Items damaged due to misuse
If you are unsure whether your item qualifies, contact our support team before returning it.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is faulty or incorrect.
- We recommend using a tracked delivery service when returning items.
Pro Tools Ireland cannot be responsible for items lost during return shipping.
Warranty Claims
Many professional tools supplied by Pro Tools Ireland include manufacturer warranty.
For warranty claims:
- Contact us with your order number.
- Provide details of the issue.
- We will guide you through the warranty process.
Warranty terms may vary depending on brand and product type.
Our Commitment to Fair Returns
We understand that buying tools online requires trust. That is why we aim to provide:
- Clear return guidelines
- Responsive customer support
- Fair refund handling
- Transparent communication
Pro Tools Ireland is committed to supporting customers across Ireland with reliable service and professional tool supply.
FAQs
1. How long do I have to return an item?
You can return eligible items within 14 days of delivery, provided they are unused and in original packaging.
2. How long does it take to receive a refund?
Refunds are processed after the returned item has been inspected. Processing time may vary depending on your payment provider.
3. Can I return a used power tool?
Generally, used tools cannot be returned unless they are faulty under warranty.
4. Who pays for return shipping?
Customers are responsible for return shipping unless the item is faulty or incorrect.
5. Do professional tools come with warranty?
Yes. Many tools include manufacturer warranty coverage. Contact us for assistance with warranty claims.